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If you would like to request a refund for a software purchase made from this site, please see Returning a Downloaded Software Product at the Handango site.

Documentation

Nokia Series 60
Download documentation for all our Nokia Series 60 products.

Nokia 9200 Series Communicator
Download documentation for all our Nokia Communicator products.

FAQs for Active Desk for Nokia 9200 Communicator

Registration FAQ
All you need to know about registering Active Desk.

General Application Functionality FAQ
Answers to common questions related to general functionality.

Messaging FAQ
Answers to common questions related to the messaging functionality provided.

Calendar & Tasks FAQ
Answers to common questions on calendar and tasks functionalit.

Launcher FAQ
Answers to common questions on the launcher functionality.

Memory & Performance FAQ
Answers to common questions on memory usage and performance.

If your question is not answered by the FAQs, please contact Active Desk support at support@cibenix.com.

Registration FAQ

I have replaced my Communicator and Active Desk fails to register. What can I do?
Active Desk licensing is strictly by IMEI code and is not normally transferable to another phone. However, we do recognise that due to faulty hardware some users will have their Communicator replaced. In these situations please fax to the Active Desk team supporting documentation that should be asked for during the replacement of the phone. Email the Cibenix Support Team for more information.

Will my 9210 or 9290 license key be valid for my Nokia 7650?
No. Licensing of Active Desk is strictly by IMEI code. As the IMEI code will be different on every phone, the code issued for a 9200 registration will not be valid on a 7650 phone. However, the price of a license key for Active Desk for the Nokia 7650 is likely to be lower than for the 9200 Communicator. If demand warrants it, we may also implement a scheme where existing 9200 license key holders get a further discount on the 7650 license cost.

General Functionality FAQ

My background wallpaper appears in the top left corner of the screen. What can I do?
For normal viewing mode the optimum image size is 460x200 pixels. For full screen mode the optimum is 640x200 pixels. Active Desk will accept any bitmap up to a maximum of 700x240. If the image is larger than that it will be reduced in size and will appear in the top left corner of the screen.

I do not see "You have..." messages any more? What has happened to them?
If you have selected the "Bring to front on case open" option, this will put Active Desk in front of any such messages. They are still being generated, but are hidden from view. If you wish to view these messages deselect this Active Desk option.

Messaging FAQ

Does Active Desk have to be running for the Message Scheduler to work?
No. The Message Scheduler is independent of the core Active Desk application. The only dependency is that the creation and configuration of schedule entries must be made through Active Desk.

Why is there an option to close Active Desk during the execution of a schedule?
This is option is available in an attempt to ensure that the scheduler does not fail because of lack of memory. The memory freed by Active Desk will be available to the AD Message Scheduler to use.

My schedule sometimes fails. What can I do?
Check the scheduler log to determine the error. Set the retries count to a value greater than 0 - this will cause the scheduler to try the mail download again should the operation fail.

What are the work day start and end settings for in the Scheduler options?
These time settings have two purposes: (1) For users who only need to check email during working hours these setting can then be used in the time restrictions of the schedule (e.g. Work hours only). (2) The times can be set to the start and end of peak call charge time for your service provider. In this case you may want to set the schedule to repeat outside work hours thus avoiding peak time call charges.

How do I know if a schedule ran and if it was successful?
Ensure the scheduler logging option is selected. A summary report of the schedule activities will then be recorded to the log file. The log file can be viewed through the Messages->Schedule log... menu item.

I would like the Go to Inbox command to take me to the Inbox of my remote email service. What can I do?
Create a Desk link to the folder you would like the shortcut to open using the "Add to home" functionality. The associate this link to a Speed Launch key (0-9). The link will then be only one key press away. See the Users Guide for details.

Calendar & Tasks FAQ

Some of my Calendar & Task entries are longer than the space allowed in Active Desk. Can I see more information on these entries?
Yes. Highlight the entry in question and press the spacebar. The full text and other details will be displayed.

How do I quickly switch the task list shown in Active Desk?
The task list can be quickly changed using the Ctrl+W hotkey.

Launcher FAQ

How do I remember which links the speed launch buttons (0-9) are assigned to?
These assignments can be quickly viewed through the Ctrl+Q hotkey.

Why do links to notes take me to the Desk but do not launch the note itself?
There was a problem with direct access to notes on the Desk. The notes could be launched OK, but if while displaying the note the user elected to delete the note, the currently highlighted link on the Desk was actually deleted. Or if the note was updated, the currently highlighted icon was changed to a note icon. This is outside the control of Active Desk and therefore the functionality was reduced.

Memory & Performance FAQ

How can I reduce the amount of memory used by Active Desk?
Memory use can be reduced by deleting crossed out Calendar and Task entries and deleting older entries. Also, reducing the number of days of Calendar and Task entries can help memory usage. Note that Active Desk 1.50a has reduced memory usage by up to 20% (depending on configuration options selected).