Professional Services

Each customer project comes with a professional services wrap. Whether it is delivery of off-the-shelf product or bespoke enhancements, we provide all the services necessary to ensure a successful launch, on time and to the highest quality.

Cibenix will work with you throughout the project lifecycle, from requirements gathering, through functional and technical specification, to implementation, system integration, test, service deployment and maintenance.

Custom Developments

Our off-the-shelf products offer the flexibility to meet the most demanding of requirements. Nevertheless, this is an emerging space and operators' strategies and requirements vary, especially in the area of the on-phone user interface.

Designing an on-phone user experience to network data services has many stakeholders to satisfy. This, combined with the subjective nature of user interface design, has led us to develop a project model which matches the reality of changing requirements as the user interface is experienced.

We offer an evolutionary approach based on rapid prototyping and an iterative model of design, build, experience, feedback. We do not restrict our customers to fixed up-front requirements as is traditional in the world of software. Our model leaves the operator free to employ focus groups on which to test various flavours of the UI and then feed the results back into the UI development.

Maintenance and Support

Our goal is a happy, reference-able customer, and the building of a long lived relationship that continues after the software is delivered. We back up all our implementations with full maintenance and support services with guaranteed SLAs.